This Privacy Policy explains in clear, straightforward terms exactly how bitpkr collects, uses, stores, and protects the personal information of Pakistani players who register and use the bitpkr platform. We believe transparency about data is not optional — it is a fundamental obligation to every player who trusts us with their information.
These six principles form the operational backbone of bitpkr's approach to data privacy. They apply to every piece of personal information processed by the Platform — from the mobile number you registered with to the deposit transactions in your PKR wallet.
bitpkr collects only the personal data that is necessary for specific, defined purposes — account registration, identity verification, fraud prevention, regulatory compliance, payment processing, and customer support. Your data is not collected speculatively or repurposed for unrelated activities without your explicit consent.
We process the minimum amount of personal data required for each purpose. For example, KYC verification requires identity document data; payment processing requires account details and transaction amounts. bitpkr does not request or retain categories of personal data that are not operationally necessary or legally required.
bitpkr does not sell, rent, or trade your personal data to third parties for commercial purposes. Your information is shared only where legally required (regulatory and law enforcement obligations), where necessary to deliver Platform services (payment processors, game providers), or with your explicit consent. Period.
All personal data in transit between your device and bitpkr servers is encrypted using 256-bit SSL/TLS. Passwords are stored using one-way cryptographic hashing — no bitpkr employee can view or retrieve your password. Sensitive data at rest is encrypted using industry-standard encryption protocols within secure, access-controlled server environments.
bitpkr respects your data rights under internationally recognised data protection principles. You can request access to your personal data, ask us to correct inaccurate information, object to certain processing activities, or request deletion of your data — subject to the retention obligations imposed by our gaming licence and applicable law. These are not empty promises.
bitpkr does not keep your personal data indefinitely. Retention periods are defined by the purpose for which data was collected and the minimum retention periods required under our international gaming licence and applicable anti-money laundering regulations. Data is deleted or anonymised when retention periods expire.
This Privacy Policy ("Policy") applies to all personal data processed by bitpkr in connection with the bitpkr Platform (bitpkr.site), including all gaming, betting, account management, payment, and customer support activities. By registering an account or using the bitpkr Platform, you confirm that you have read and accepted this Policy. This Policy should be read alongside the bitpkr Terms & Conditions. Where this Policy uses terms defined in the Terms & Conditions, those definitions apply here.
1.1 For the purposes of applicable data protection law, bitpkr is the Data Controller in respect of all personal data collected and processed through the Platform. bitpkr determines the purposes and means of processing your personal data and bears responsibility for ensuring that processing is carried out in compliance with applicable data protection principles and the requirements of our international gaming licence.
1.2 bitpkr operates the Platform under an internationally recognised gaming licence. Our data protection obligations are governed by both the requirements of that licence and the internationally recognised data protection principles reflected in frameworks such as the General Data Protection Regulation (GDPR), which bitpkr applies as a benchmark for best practice in data handling regardless of the jurisdiction in which individual players are located.
1.3 If you have questions about how bitpkr processes your personal data, or wish to exercise any of the rights described in Section 9, please contact us through the channels set out in Section 13 of this Policy.
2.1 bitpkr collects personal data in the following categories, depending on how you interact with the Platform:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, photograph | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, residential address | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa wallet identifiers, bank account details, transaction amounts, deposit and withdrawal records | Payment processing |
| Gaming & Betting Data | Bet history, game sessions, wagering amounts, win/loss records, bonus usage | Platform usage |
| Technical Data | IP address, device type, browser type, operating system, session timestamps, login history | Automatic collection during Platform use |
| Communications Data | Live chat transcripts, email correspondence, complaint records, support ticket history | Customer support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limits, loss limits, session limits, cool-off periods | Responsible gaming tool usage |
| Marketing Preferences | Promotional consent status, communication channel preferences, offer engagement history | Registration & account settings |
2.2 bitpkr does not collect or process special categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where strictly required for the purposes of identity verification as part of KYC compliance and then only to the minimum extent necessary.
2.3 Where you provide personal data relating to third parties — for example, a next of kin contact for responsible gaming purposes — you confirm that you have the necessary authority to provide that data and that the individual has been informed of how their data will be used.
3.1 bitpkr processes your personal data for the following purposes:
bitpkr will only send promotional and marketing communications to players who have given their explicit consent to receive such communications during registration or subsequently through account settings. You may withdraw this consent at any time through your Account Settings or by contacting bitpkr support. Withdrawal of marketing consent does not affect the processing of essential account communications.
4.1 bitpkr processes your personal data on the following legal bases, consistent with internationally recognised data protection principles including those reflected in the GDPR:
5.1 bitpkr does not sell, rent, or trade your personal data to third parties for any commercial purpose. Personal data is shared with third parties only in the following circumstances and to the minimum extent necessary:
5.2 bitpkr requires all third parties with whom personal data is shared to implement appropriate technical and organisational security measures and to process personal data only for the specific purposes for which it was disclosed.
6.1 bitpkr retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
6.2 Where personal data is no longer required beyond the applicable retention period, bitpkr will securely delete or anonymise that data in a manner that prevents reconstruction or re-identification.
Minimum retention periods imposed by anti-money laundering regulations and gaming licence compliance requirements take precedence over any shorter retention period that might otherwise apply under data minimisation principles. bitpkr cannot reduce retention periods below the regulatory minimum regardless of a player data deletion request.
7.1 bitpkr implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
7.2 While bitpkr implements robust security measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Players are responsible for maintaining the security of their own Account credentials and for notifying bitpkr immediately at [email protected] if they suspect unauthorised access to their Account.
8.1 The bitpkr Platform uses cookies and similar tracking technologies to provide, maintain, and improve Platform functionality, to ensure security, and — where you have consented — to personalise your experience and deliver relevant promotional content. A cookie is a small text file stored on your device by your browser when you visit a website.
8.2 The following categories of cookies are used on the bitpkr Platform:
8.3 You may manage cookie settings through your browser settings. Please be aware that disabling essential cookies will impair Platform functionality and may prevent you from logging in or accessing your Account. Detailed browser-level cookie management instructions are available through the help documentation of your specific browser.
9.1 As a bitpkr player, you have the following rights in relation to your personal data. These rights are subject to applicable exceptions, particularly where processing is required for legal compliance or legitimate interests that override individual privacy interests.
You have the right to request a copy of the personal data bitpkr holds about you, along with information about how it is being processed. bitpkr will respond to subject access requests within 30 days.
You have the right to request correction of inaccurate or incomplete personal data. Some corrections require re-verification through KYC documentation. Contact bitpkr support to update your information.
You may request deletion of your personal data. This right is subject to regulatory retention obligations — data that must be retained under gaming licence or AML requirements cannot be deleted until the mandatory retention period expires.
You may request that bitpkr restricts processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while a legitimate interest objection is being assessed.
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller.
You have the right to object to processing based on legitimate interests. bitpkr will assess the objection and cease processing unless there are compelling legitimate grounds that override your interests, rights, and freedoms.
9.2 To exercise any of the rights listed above, please contact bitpkr's data protection team at [email protected] with the subject line "Data Protection Rights Request". Please include sufficient information to identify your Account. bitpkr will acknowledge your request within 5 business days and respond substantively within 30 days. Where a request requires additional time due to complexity or volume, bitpkr will notify you within the initial 30-day period and provide an estimated completion date.
10.1 The bitpkr Platform is strictly restricted to individuals aged 21 years and above. bitpkr does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. All registration processes include age declaration requirements and bitpkr employs KYC verification procedures to confirm player age.
10.2 If bitpkr becomes aware — through KYC review, fraud detection, third-party report, or any other means — that personal data of an individual under 21 has been collected, bitpkr will immediately suspend the associated Account and permanently delete or irreversibly anonymise all personal data associated with that Account, except where retention of specific data categories is required by regulatory or law enforcement obligations.
10.3 Parents and guardians are encouraged to use parental control software to prevent minors from accessing gaming platforms. If you believe that a minor has registered an Account on bitpkr, please contact bitpkr support immediately at [email protected] so that the matter can be investigated and resolved.
bitpkr operates a zero-tolerance policy toward underage access. All registrations involve age declaration and KYC identity verification. bitpkr cooperates with regulatory authorities on matters involving underage access attempts and will report confirmed underage access where required by applicable regulations.
11.1 As an internationally licensed gaming platform, bitpkr may process and store personal data on servers and systems located in jurisdictions outside Pakistan. This may include jurisdictions where data protection laws differ from those in Pakistan.
11.2 Where personal data is transferred outside the country of collection, bitpkr ensures that appropriate safeguards are in place to protect personal data to a standard consistent with the principles set out in this Policy. These safeguards may include contractual protections with receiving parties (such as standard data protection clauses), adequacy determinations, or binding corporate rules.
11.3 Personal data transferred to third-party service providers, including game providers and payment processors, is subject to contractual data protection obligations that require those providers to implement equivalent security and privacy standards.
11.4 By using the bitpkr Platform and accepting this Policy, you acknowledge and consent to the international transfer of your personal data where necessary for the operation of the Platform, subject to the protections described in this section.
12.1 bitpkr reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in regulatory requirements. Where material changes are made, bitpkr will notify players through one or more of the following channels: email notification to the registered address, in-Platform notification, or a prominent notice on the Privacy Policy page.
12.2 The effective date of the current version of this Policy is displayed at the top of this document. Players are encouraged to review this Policy periodically. Your continued use of the bitpkr Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
12.3 Where a revised Policy introduces material changes to the way in which bitpkr processes personal data that require fresh consent under applicable law, bitpkr will seek that consent proactively before applying the new processing activities to your data.
13.1 For all enquiries, requests, and correspondence relating to this Privacy Policy or bitpkr's processing of your personal data, please contact us through the following channels:
13.2 bitpkr's customer support team handles data rights requests in both English and Urdu. Pakistani players may correspond in either language and will receive a response in the same language.
13.3 If you are not satisfied with bitpkr's handling of a privacy complaint or data rights request, you may have the right to escalate the matter to the data protection supervisory authority applicable under bitpkr's international gaming licence. Contact details for the applicable supervisory authority are available from bitpkr customer support upon request.
Access your Account and manage your privacy settings, responsible gaming limits, and communication preferences — all in one place.